Cancel an appointment

Cancel online where available

If the appointment is shown in your Patient Services account, you can cancel it there. Online options depend on the type of appointment and the services enabled for your account.

Cancel or rearrange by phone

If you cannot see the appointment online, or you need to rearrange it, phone 01968 675 576 between 8:30am and 5:30pm, Monday to Friday. Even at very short notice, please still call — a late cancellation is better than a missed appointment.

How much notice should I give?

Please cancel as soon as you know you cannot attend. Even a late cancellation is useful because it tells the clinical team not to wait for you and may allow the appointment to be reused.

If you cancel, a replacement appointment is not reserved automatically. If you still need care, tell reception you need to rearrange. The timing and clinician offered will depend on clinical need and available capacity.

If we have to cancel your appointment

Unexpected staff absence or service disruption can occasionally require cancellation at short notice. We will try to contact you promptly and offer a suitable alternative where capacity permits, but we cannot guarantee a same-day replacement or the same clinician. If your problem becomes urgent while waiting, contact us again.

Why cancelling matters

Every appointment you cancel in good time can be offered to another patient who needs it. Missed appointments waste clinical time and make it harder for everyone to be seen quickly.

Need to book an appointment instead? See our Appointments page.

Common questions