Prescriptions
The quickest and safest way to order repeat medication is online through Patient Services.
Please do not use prescription requests for new symptoms, new medical problems, or urgent medical advice.
Ordering online
Register for online access
The easiest way to order repeat medication is online using Patient Services. If you are not yet signed up, see how to register for online services.
Nominate a preferred pharmacy
Choosing a preferred pharmacy means your prescription can be sent directly there, ready for you to collect. See our local pharmacies for addresses and phone numbers.
Order when it suits you
Once you have online access, use Patient Services to order your repeat medication at any time.
Rather not order online?
If you do not wish to order online, please hand your repeat prescription slip in at reception.
For patient safety, we do not accept verbal or telephone requests for repeat prescriptions.
How long does it take?
Your prescription should normally be ready to collect from your pharmacy from 3pm on the third working day after you order. Working days are Monday to Friday, excluding weekends and public holidays — so if you order on a Monday, it should be ready from 3pm on Thursday.
When will my prescription be ready?
Your prescription should normally be ready to collect from 3pm on the third working day after you order — for example, order on a Monday and collect from 3pm on Thursday. Orders placed on a weekend or public holiday start processing the next working day. Please order in good time so you do not run out.
Want more detail? Open the prescription tracker for a day by day view, to check your own order, and to set a repeating reorder reminder for your calendar.
| Day you order | Usually ready to collect from |
|---|---|
| Monday | 3pm on Thursday |
| Tuesday | 3pm on Friday |
| Wednesday | 3pm on Monday |
| Thursday | 3pm on Tuesday |
| Friday | 3pm on Wednesday |
| Saturday or Sunday | 3pm on Thursday (processing starts Monday) |
Public holidays and practice closures add time — the guide above and the prescription tracker allow for these automatically. Your pharmacy also needs time to dispense your prescription once we send it, so please check with the pharmacy that it is ready to hand out, rather than calling the surgery.
It is your responsibility to order repeat medication in good time. Please do not wait until you have run out. If you have already run out, the NHS inform guide what to do if you have run out of medicine explains your options, including how your community pharmacist may be able to help in the short term.
We cannot usually issue repeat prescriptions on the same day. Same day requests are only considered where there is a clear clinical need and where it is safe and appropriate to do so.
Common questions
How do I know when my prescription is ready?
Your prescription should normally be ready to collect from 3pm on the third working day after you order — for example, order on a Monday and collect from 3pm on Thursday. Weekends and public holidays do not count as working days. The guide above shows the exact date for each recent order day. If you nominated a pharmacy, contact the pharmacy to check it is ready to hand out, rather than the surgery.
Can I order over the phone?
No. For patient safety we do not take verbal or telephone requests. Please order online through Patient Services or hand your slip in at reception.
Can I get my prescription the same day?
Not usually. Same day requests are only considered where there is a clear clinical need. Please order in good time so you do not run out.
I have run out of my medication. What can I do?
Your community pharmacist may be able to help in the short term. The NHS inform guide on what to do if you have run out of medicine explains your options.
Can I request medication early?
An early request may be declined unless there is a clear reason, such as travel. Include the reason and relevant dates with the request.
Why has my medication request been refused?
The medicine may not be on repeat, the request may be too early, monitoring or a medication review may be overdue, or a clinician may need more information before prescribing safely.
What is a medication review?
A medication review checks that your medicines remain safe, effective and appropriate. You may be asked for blood tests, blood-pressure checks or a clinical review.
Can Eastfield tell me if my prescription is ready at the pharmacy?
We can confirm when a prescription has been processed by the practice. The pharmacy is responsible for dispensing it, so contact your nominated pharmacy before travelling to collect it.
A pharmacy can usually give an urgent supply of a medicine you are already prescribed, even when we are closed. See what to do if you run out.
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